Return Policy — Curves by Anita Herbals
Last Updated: 20-06-2026
At Curves by Anita Herbals, every product is handmade with care, using natural herbal and Ayurvedic ingredients. Because of the handmade and natural nature of our products, we ask our customers to read this Return Policy carefully before placing an order.
Please note:
- We do not offer refunds.
- We do not offer exchanges.
- Returns are accepted only under the specific conditions outlined below.
1. When a Return Is Accepted
A return will be accepted only if your order falls under one of the following conditions:
- You received the wrong product (different from what you ordered)
- The product arrived damaged
- The product arrived without its original packaging or box
Returns will not be accepted for any other reason, including but not limited to change of mind, dislike of fragrance/texture, slow results, or natural batch-to-batch variation (see Section 4).
All return requests must be raised through the Return section on your account dashboard on our website. Return requests sent via email will not be accepted. See Section 8 for the full process.
2. Mandatory Evidence Required
o raise a valid return request, you must provide the following:
- An unedited unboxing video — recorded continuously from the moment the sealed parcel is opened, clearly showing the packaging and the product as received.
- Clear photographs of the product exactly as received, including the packaging/box (or lack thereof, if that is the issue).
Return requests without an unboxing video will not be accepted under any circumstances. This requirement exists to fairly verify the condition of the product at the time of delivery, since our products cannot be resold once opened.
3. Return Window
Return requests must be raised within 48 hours of delivery, along with the evidence outlined in Section 2. Requests made after this window will not be eligible for return.
4. Natural Variation Disclaimer
Our products are handmade in small batches using natural herbal and Ayurvedic ingredients. As a result, slight variations in colour, texture, consistency, and fragrance may occur from batch to batch. These variations are a natural characteristic of handmade, herbal products and do not qualify as a valid reason for return.
5. Patch Test Recommendation
We strongly recommend performing a patch test before full use of any product, especially if you have sensitive skin, known allergies, or pre-existing skin conditions. Returns will not be accepted on the basis of allergic reactions or skin sensitivity. Please refer to our Terms & Conditions for our full Allergy Disclaimer.
6. What Happens After a Return Is Approved
Once your unboxing video and photographs are reviewed and your return is approved, our team will guide you on the next steps to send the product back to us. We do not offer refunds or exchanges — resolution will be communicated directly by our support team on a case-by-case basis once the issue is verified.
7. Non-Returnable Situations
Returns will not be accepted if:
- The request is raised via email, phone, or any channel other than the Return section on your account dashboard
- No unboxing video is provided
- The product has been opened, used, or the seal has been broken (unless the issue is a wrong/damaged product, verified via the unboxing video)
- The request is raised after 48 hours of delivery
- The reason for return does not fall under Section 1
8. How to Raise a Return Request
Return requests over email will not be accepted.
To raise a return request, you must use the Return section available on your account dashboard on our website. Log in to your account, go to your order, and select the return option within 48 hours of delivery. You will be asked to fill in further details and upload the required evidence (unboxing video and photographs) directly on that page.
Your return request will only be reviewed and approved after this information is submitted through the dashboard. Requests sent via email, phone, or any other channel instead of the dashboard will not be processed.
If you face any technical difficulty accessing the Return section, you may contact us at:
Email: support@anitaherbals.com
Phone/WhatsApp: +91-93528-99099, +91-82098-83162
9. Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon being posted on this page, with the “Last Updated” date revised accordingly.